Visiting as Lockdown-3 Eases

We know that it is so important for our residents to have their loved ones visit....

So we are happy to welcome visitors again and will endeavour to make every visit special

The health, safety, and wellbeing of our residents and team members remains our #1 priority as we continue to support and help our residents to receive visits from their loved ones.

Visitor Protocols

We continue to follow the latest guidance on care home visits in England which was released on 6 April.

As part of the wider easing of lockdown, from Monday 17th May each of our resident's can nominate up to five named visitors for regular indoor visits, up from one named visitor. The visitors will be able to visit together or separately, provided they have tested negative for COVID-19 and follow all other infection control measures that we have put in place.

Additionally, babies and toddlers will be allowed to accompany their parents during visits, enabling our residents to reunite and perhaps for the first time, see their grandchildren and great-grandchildren.

Although the government now allows hugging they still advise that physical contact should be kept at a minimum, residents and visitors may hold hands but we discourage close physical contact such as hugging.

Being vaccinated is not a condition of visiting. Visitors must consent to a Rapid Lateral Flow test which will be carried out upon arrival and screened for symptoms and possible contacts with anyone infectious; and once a negative result is confirmed then the visit proceed. Visitors must social distance from our team members and other residents, wear appropriate PPE, and hand sanitiser will be provided to encourage hand hygiene on arrival, departure and throughout the visit.

The nominated person should as far as possible remain the same and all visits must be arranged in advance, so that

  • Prior to a visit we can complete a dynamic risk assessments that consider the vulnerability, wellbeing and views of residents, visiting arrangements, testing arrangements and infection control.
  • A Covid-Safe space will be booked for the visit, which is subject to our enhanced cleaning regime.

Additionally we will document each visit including noting visitors contact details, so that we can comply with Track and Trace requirements if necessary

In addition to the 2 nominated visitors, we will continue to offer alternative types of visit depending on facilities, weather and resident/visitor preferences to include window or door visits. This enables residents to see additional loved ones to the person they nominate for indoor visits, such as family members and friends. Additionally we can assist our residents and provide devices to enable video calls. These also must be arranged in advance so that we are able to fully support the visit and endeavour to make all visits, whether indoors, outside or via video, as special as we can.